Terms of Service: These Terms of Service (the “Terms”) govern your access to and use of the websites, content, products, and services provided by SAAE ENTERPRISES LLC (“SAAE ENTERPRISES LLC,” “we,” “us,” or “our”), including KeptSecret.xxx, KeptSecret.shop, and related pages (collectively, the “Website” or the “Services”). By accessing or using the Services, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Website or the Services.
1. Eligibility; Adult-Use Only
The Services are intended for adults 18 years or older (or the age of majority in your jurisdiction, if higher). You may not access or use the Services if you are under the applicable age of majority. We have a zero-tolerance policy toward any content involving minors and cooperate with law enforcement as required.
2. Changes to These Terms
We may modify these Terms from time to time. Material changes will be posted to the Website with an updated “Last Updated” date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
3. Privacy Policy Incorporated; Privacy Controls Prevail
Our Privacy Policy describes how we collect, use, disclose, and protect personal information. It is incorporated into these Terms by reference and available at https://www.keptsecret.shop/privacy-policy-2/ . To the extent these Terms touch on personal data, marketing communications, or privacy rights, the Privacy Policy governs. Nothing in these Terms limits any rights you have under our Privacy Policy or under applicable privacy/consumer laws.
4. Accounts, Security & Your Information
You may be required to create an account to access some features. You must provide accurate, current, and complete information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at support@KeptSecret.shop of any unauthorized use or security breach. We may disable any username, password, or other identifier in our discretion if you violate these Terms or for other legitimate reasons.
5. Acceptable Use; Prohibited Conduct
You may use the Services only for lawful, personal, non-commercial purposes consistent with these Terms. You agree you will not:
* Violate any applicable law or regulation or encourage others to do so;
* Upload, post, or transmit any content that is illegal, infringing, defamatory, obscene, exploitative, harassing, or otherwise objectionable;
* Engage in or depict any content involving minors; any such content will be reported and removed;
* Access or attempt to access the Services using automated means (bots, scrapers) without permission, or introduce malware or other harmful code;
* Interfere with or disrupt the integrity or performance of the Services; or
* Exceed authorized access or attempt to bypass any security or access controls.
6. Intellectual Property; Submissions
All content on the Website—including text, graphics, logos, images, product designs, videos, software, and the compilation thereof—is owned by or licensed to SAAE ENTERPRISES LLC and is protected by intellectual-property laws. You may not copy, reproduce, modify, distribute, display, perform, or create derivative works from any content except as expressly permitted by us in writing.
Unsolicited Ideas. Please do not send us unsolicited ideas or proposals. If you do, you agree that (a) your submission becomes our property without compensation; (b) we may use or redistribute it for any purpose; (c) we have no obligation to review it; and (d) we have no obligation to keep it confidential.
7. Orders; Custom Manufacturing; Cancellations; Errors
Custom Manufacturing. Most items are made to order and subject to availability. A contract is created only when we accept your order and issue an Order Confirmation. We may cancel any order, including after an Order Confirmation, for legitimate reasons (e.g., unavailability, suspected fraud). You will receive a refund if we cancel.
Your Cancellation. Ensure selections (item, size, firmness, color, options, address) are correct before submitting. If production has not begun, you may request cancellation at support@KeptSecret.shop; cancellations may be subject to a restocking fee up to 50% per product. Once an order has shipped, it cannot be canceled.
Typographical Errors. We reserve the right to cancel orders arising from pricing or availability errors; in such cases you will be notified and refunded.
8. Pricing; Taxes; Promotions, Coupons & Gift Cards
Prices & Taxes. Prices are listed in U.S. Dollars unless noted. You are responsible for applicable taxes, duties, and shipping charges shown at checkout. International orders may incur VAT/GST, customs, or brokerage fees payable by you.
Promotions & Coupons. Promotional codes are subject to the posted terms, are non-transferable, not redeemable for cash, may not be combined unless expressly permitted, and may expire or be withdrawn at any time where permitted by law.
Gift Cards. Unless prohibited by law:
* Gift cards are not reloadable, cannot be redeemed for cash except as required by law (e.g., in California, cash-out permitted for balances under $10);
* Lost or stolen cards will not be replaced except as required by law;
* No fees;
* No expiration for gift cards in California; elsewhere, any expiration will comply with local law;
* Using a gift card constitutes acceptance of these Terms.
9. Payment; Chargebacks; Fraud Screening
We may use third-party payment processors; by submitting payment information, you agree to their terms and our Privacy Policy. You authorize us to charge your payment method for all amounts due (including taxes, shipping, and any permitted restocking fees). We may re-attempt failed or pending authorizations where lawful. We reserve the right to challenge fraudulent chargebacks and to request additional verification to prevent fraud. We do not process illegal transactions. We implement commercially reasonable PCI-aligned safeguards via our payment partners.
10. Shipping; Title & Risk of Loss; Delivery; Export
We ship via third-party carriers. For most non-EEA/UK consumer orders, title and risk of loss transfer when we tender products to the carrier. Delivery dates are estimates only. If a shipment is returned due to an incorrect address or failure to take delivery, we may charge reshipment fees.
EEA/UK Consumers. If you are a consumer located in the EEA or UK, risk of loss transfers upon delivery to you where required by law. Nothing in these Terms affects your mandatory consumer rights.
Export Controls & Sanctions. You represent you are not located in, and will not ship to, any country or region subject to U.S. sanctions or embargoes and are not on any U.S. restricted-party list. For legal, safety, or logistics reasons, we may also restrict sales to other locations that are not subject to OFAC sanctions. The current list of non-serviced locations is maintained on our Shipping/FAQ page and may change without notice.
11. Returns & Refunds; Hygiene Policy
For health and hygiene reasons, we do not accept returns of any shipped products. If you believe your item is defective, contact support@KeptSecret.shop so we can evaluate and, if appropriate, provide a remedy consistent with applicable law and our policies.
Manufactured but Not Shipped. If your product has been manufactured but not yet shipped, a partial refund may be available subject to a 50% restocking fee per manufactured product.
EEA/UK Consumers. Where required by law, consumers in the EEA/UK have a 14-day right of withdrawal for distance sales; however, sealed intimate goods are not eligible once unsealed after delivery for health protection reasons. If eligible, you must notify us of withdrawal within 14 days of delivery and return goods according to our instructions. We may deduct diminished value for handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, as permitted by law.
12. Product Safety & Use Warnings (Read Before Use)
Not every product is appropriate for every person. Use good judgment relative to your experience and health. Never force insertion. Start gradually and stop immediately if you experience pain or discomfort. Inspect products before each use and do not use if damaged or compromised. Do not modify products. If you have health conditions (e.g., relevant surgical history, fissures/hemorrhoids, pregnancy, heart/respiratory issues, allergies), consult a qualified medical professional before use. These warnings supplement the Terms of Service.
Materials & Cleaning. Unless specified otherwise, our silicone products are designed to be cleaned with warm water and mild soap; allow to fully dry and store away from dust or lint. Avoid incompatible chemicals or cleaners not recommended for platinum-cured silicone.
Lubricants. Use water-based lubricants, or other types only if sold on our site (we have internally tested them with our platinum-cured silicone and observed no adverse material effects). Because formulations can change and conditions vary, compatibility isn’t guaranteed. Patch test 24 hrs; don’t mix lube types; avoid oil-based with latex. Damage from incompatible lubricants is not a manufacturing defect.
Temperature. Some products can be warmed. If heating (e.g., in a microwave), follow instructions, start with short intervals, and always test temperature before use.
Storage & Handling. Keep out of reach of minors. Do not share without proper sanitization.
Usage & Safety. These warnings supplement the Terms of Service.
13. Communications; Electronic & Marketing Consent
We may send you transactional communications (e.g., order confirmations, shipping updates). We may also send marketing messages with your consent where required by law or as otherwise permitted. You can unsubscribe at any time using the link in our marketing emails. Unsubscribing from marketing does not affect transactional emails.
SMS (if you opt in). If we offer SMS and you opt in, you consent to receive autodialed text messages at the number you provide; message/data rates may apply; message frequency varies. You may reply STOP to cancel and HELP for help. SMS program terms will be presented at opt-in and are incorporated by reference.
14. Third-Party Links & Services
The Services may link to third-party websites or integrate third-party tools. We are not responsible for third-party content or practices. Review third-party terms and privacy policies before engaging with them.
15. Disclaimers
YOU ACCESS AND USE THE SERVICES AND PRODUCTS “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUALITY, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES OR ANY CONTENT WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
We do not endorse and are not responsible for any third-party products or services advertised or offered through the Services. Use your best judgment.
16. Assumption of Risk; Release
You assume all risk for your use of the Services and products. To the maximum extent permitted by law, you release us from claims arising out of:
* Your use of products or the Services;
* Acts or omissions of third-party vendors, fulfillment providers, or carriers;
* User submissions or third-party content;
* Any unauthorized access to or use of the Services or our systems.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT WHERE PROHIBITED, OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICES OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE PRODUCT(S) AT ISSUE.
Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud or willful misconduct.
18. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless SAAE ENTERPRISES LLC and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
* Your use of the Services or products;
* Your violation of these Terms or applicable law;
* Your infringement or misappropriation of any third-party right.
19. Dispute Resolution; Governing Law; Venue (U.S.)
These Terms and your use of the Services are governed by the laws of the State of GEORGIA, without regard to its conflicts-of-laws rules, and by applicable federal law (including the Federal Arbitration Act).
Venue (if not arbitrated). The exclusive venue for court proceedings is the Superior Court of Fulton County, Georgia.
International Consumers. Nothing in this Section deprives consumers outside the U.S. (including in the EEA/UK) of any mandatory consumer protections or the ability to bring claims in their home courts where required by law.
20. Arbitration Agreement (U.S. Consumers Only)
PLEASE READ THIS SECTION CAREFULLY. It requires you to arbitrate certain disputes and limits the manner in which you can seek relief.
* Agreement to Arbitrate. For any dispute between you and Safewayz arising from or relating to these Terms, the Services, or products, the parties agree to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act (FAA) governs interpretation and enforcement of this arbitration agreement.
* Small Claims Option. Either party may bring an individual action in small claims court in the county of your residence or in FULTON County, GEORGIA.
* Opt-Out. You may opt out of this arbitration agreement within 30 days of your first acceptance of these Terms by emailing support@KeptSecret.shop with subject “Arbitration Opt-Out,” and providing your name, account email, and a clear statement that you wish to opt out. Your opt-out does not affect other provisions of these Terms.
* Procedures & Fees. The AAA rules will govern payment of filing, administration, and arbitrator fees. We will pay all such fees for claims totaling $10,000 or less, unless the arbitrator determines your claims are frivolous. Each party bears its own attorneys’ fees except as provided by applicable law.
* Batch/Coordinated Filings. If 25 or more substantially similar arbitration demands are filed by or with the assistance of the same law firm or organization, the AAA may administer them in a coordinated manner. The parties will select 10 test cases to proceed first. The remaining cases will be stayed pending resolution of the test cases. This process promotes efficient, fair resolution.
* Class/Representative Actions. To the fullest extent permitted by law, the parties waive the right to participate in class, collective, or representative proceedings. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.
21. Time Limitation on Claims
Any claim arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim accrues, except where a longer period is required by law. This limitation does not apply to claims for personal injury, product liability, or other claims that cannot lawfully be shortened, and does not apply to EEA/UK consumers where prohibited.
22. Sanctions, Export Controls & Other Restricted Geographies
You may not use the Services if you are located in, or are a resident or national of, a country or region subject to U.S. sanctions or embargoes (as administered by OFAC), or if you are on a U.S. government restricted-party list. For legal, safety, and logistics reasons, we may also restrict sales to other locations that are not subject to OFAC sanctions. The current list of non-serviced locations is maintained on our Shipping/FAQ page and may change without notice.
23. Termination
We may suspend or terminate your access to the Services at any time for violation of these Terms, risk to users or the public, legal compliance, or other legitimate reasons. Upon termination, Sections intended to survive (e.g., intellectual property, disclaimers, limitations, indemnification, governing law, dispute terms, time limits) will survive.
24. Miscellaneous
Entire Agreement. These Terms, together with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and us with respect to the Services and supersede all prior or contemporaneous understandings.
Severability. If any provision of these Terms is found unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.
No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction.
Force Majeure. We are not liable for any delay or failure to perform due to events beyond our reasonable control.
CISG Opt-Out. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or to any sale of goods hereunder.
Last Updated: 6/16/2026